Becca Robins' Portfolio

For my first few months as a Content Developer, I didn’t even know we had instructor-facing documentation—and once I was finally introduced to “Authoring,” I understood why the site was mysteriously left out of my onboarding. It turned out that our instructors were introduced to Authoring during the course design... [View Project]

Following a reorg, my team found itself in charge of two separate content platforms: learn.microsoft.com (LMC) and support.microsoft.com (SMC). While these two platforms had a lot in common, data and reporting were vastly different. Importantly, on LMC, we’d been measuring “content engagement” using a set of core behavioral metrics that... [View Project]

Instructor onboarding is a continual process when growing a learning platform. DataCamp has tried several methods: live training sessions, 1:1 training, and asynchronous online courses. However, the initial online course developed for instructor onboarding only covered the initial phase of course creation using an external tool that required internal onboarding, and... [View Project]

Unlike typical product experiences, good learning experiences are not frictionless. Learners don’t find value in experiences that don’t challenge them and they hate courses they can’t pass. Assessments are an integral part of learning and play a pivotal role in creating a good learner experience via feedback messages, the response... [View Project]

When I first started on the Content Team at DataCamp, there weren’t many processes in place. This is pretty standard for fast-moving startups and wasn’t a problem until we started to scale and enlist “repeat” instructors, i.e., subject matter experts who’d already made a course with us. This lack of process... [View Project]